Refund and Returns Policy
Last Updated: December 20, 2024
At Maione Rent a Car, we understand that plans can change. That’s why we’ve created a flexible and transparent cancellation policy to ensure the best experience for our customers.
1. Cancellation with 36 Hours’ Notice
If you need to cancel your reservation, we recommend doing so at least 36 hours before the agreed date and time for vehicle delivery.
No additional charges will apply.
If you made a prepayment, we will refund the full amount.
2. Cancellation Outside the 36-Hour Window
If you cancel your reservation less than 36 hours before the agreed date and made a prepayment:
A 15% charge of the total rental amount will apply.
This charge covers administrative and logistics costs associated with the reservation.
If you did not make a prepayment, no additional charges will apply.
3. Reservation Changes
If you wish to modify the date, time, or type of vehicle for your reservation, contact us at least 36 hours in advance.
We will do our best to accommodate your new needs without additional charges.
4. No Show Policy
If you fail to pick up the vehicle on the agreed date and time without prior notice:
A charge equivalent to 50% of the total rental amount will apply.
5. How to Cancel or Modify Your Reservation
To cancel or modify your reservation, contact us at:
Phone: (829) 602-5740
Our team will be happy to assist you and answer any questions you may have about our cancellation policy.
6. Refund Processing Time
All refunds will be processed within 5 to 10 business days, depending on the payment method used.
7. Policy Updates
This policy is subject to change without notice. We recommend reviewing it before making your reservation.